#40: Chase Clemons – Designing for support, the power of words, search and navigation, and the NY Times redesign

Adam, Drew and Jared are joined by Chase Clemons part of the awesome support team at 37signals, and founder of Support Ops. We talk about designing for the best experience while keeping the need for support in mind, the power of words, search and navigation, the NY Times redesign — and much more!

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